Singapore

PUREPAWS SUPPORT

How can we help?

Find VitalCare PRO guidance, track an order, review payment and delivery help, or contact PurePaws Support.

We aim to make everyday pet care and online shopping easier to understand.

QUICK HELP

Go straight to the help you need

Use these page links to find product, dosage, order and customer-care guidance.

VITALCARE PRO HELP

Product support in one place

Use this guide for VitalCare PRO product and routine questions.

PurePaws VitalCare PRO

  • Internal nutritional support
  • Eye, heart, skin and coat support
  • Soft chew format
  • For dogs and cats

View the complete VitalCare PRO guide

FEEDING GUIDE

Follow the confirmed VitalCare PRO guidance

Check the current product guide before starting or changing a routine.

VitalCare PRO

Use the confirmed feeding guide shown on the VitalCare PRO page. If you are unsure whether the routine is suitable for your pet, speak with PurePaws Support or your veterinarian before use.

View the feeding guide

When to speak with a veterinarian

Consult a veterinarian for serious, sudden, persistent or worsening symptoms. PurePaws everyday wellness support does not replace veterinary diagnosis or treatment.

SHIPPING & DELIVERY

Free Singapore shipping

All current VitalCare PRO packages include Singapore shipping at S$0.

Delivery scope

  • Online sales and delivery are limited to Singapore.
  • Orders are prepared after payment confirmation.
  • Tracking information is provided after shipment.

Need help?

  • Use the WooCommerce Order ID as your reference.
  • Email support@purepawssg.com for an address or delivery concern.
  • See the Shipping Policy for full details.

TRACK MY ORDER

Check an order securely

Enter your order number and the billing email used at checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

RETURNS & REFUNDS

Start with your order number

Email support@purepawssg.com with the order number, issue and supporting details. Do not return an item until instructions are provided. See the Return & Refund Policy for eligibility and remedies.

PAYMENT HELP

Secure SGD PayNow checkout

The current payment method is PayNow through HitPay. Cards are not shown.

At checkout

  • Guest checkout is available.
  • The final SGD amount is shown before payment.
  • An order is paid only after WooCommerce confirms the provider response.

If payment is unsuccessful

  • Use only the Complete Payment link associated with the original order.
  • Reminders may arrive after 5 minutes, 2 hours and 24 hours.
  • Successful payment stops later unpaid-order reminders.
  • Do not create repeated orders unless instructed.

FREQUENTLY ASKED QUESTIONS

General PurePaws support

Clear answers for product selection, orders, payments and confirmed usage guidance.

VitalCare PRO is a daily nutritional soft chew for eye, heart, skin and coat support in dogs and cats.

The complete VitalCare PRO page includes the current ingredient overview, feeding guide, cautions and customer experiences.

Yes. Guest checkout is enabled, so account registration is not required to place an order once the store is ready for purchases.

Use the Track My Order form with the WooCommerce Order ID and billing email used at checkout. Tracking information is provided after shipment.

The current method is SGD PayNow through HitPay. Credit and debit cards are not shown.

Use only the Complete Payment link associated with the original order. Do not create repeated orders unless instructed. Successful payment stops later reminders.

No. PurePaws products support everyday pet wellness and do not replace veterinary diagnosis or treatment. Consult a veterinarian for serious, sudden, persistent or worsening symptoms.

Use the confirmed product-specific directions in the Dosage Guide above. Never use the dosage for one PurePaws product as guidance for another.

CONTACT US

We’re here to help

For products, orders, payments, delivery, incorrect or damaged items, returns or tracking, email support@purepawssg.com. For personal-data requests or privacy questions, email privacy@purepawssg.com.

FACEBOOK MESSENGER

Official Messenger access is not yet available

A Messenger destination will be added only after the official PurePaws Facebook Page and Messenger URL are confirmed.

YOUR NEXT STEP

Use a secure, established destination

Track an order with its WooCommerce reference or view the account area connected to your checkout details.

Track My Order
My Account