Return & Refund Policy

All Sales Are Final

All purchases are final. PurePaws does not accept change-of-mind returns, exchanges, refunds or store credit, whether a product is opened or unopened.

Please review the selected package, quantity, delivery information and order total carefully before completing payment.

Incorrect or Damaged Items

If you receive an incorrect item or an item that was damaged upon delivery, email support@purepawssg.com within 3 calendar days after delivery. Please provide:

• Your order number.
• Clear photos of the item received.
• Photos of the outer packaging.
• A clear photo of the shipping label.
• A short video if reasonably requested to help assess the claim.

This information allows PurePaws to review and resolve the issue promptly.

Approved Replacements

Once an incorrect-item or delivery-damage claim is approved, PurePaws will arrange a replacement at no additional product or delivery cost to the customer.

If PurePaws asks for the affected item to be returned, PurePaws will provide the return instructions and cover the reasonable approved return-shipping cost. Do not send any product back before receiving return instructions from PurePaws Support.

No Change-of-Mind Returns

PurePaws does not accept a return, exchange, refund or store credit because:

• The customer no longer wants the product.
• The customer selected the wrong package.
• The customer changed their mind.
• The product was ordered by mistake.
• The customer decided not to use the product after purchase.

This applies whether the product remains opened or unopened.

Replacement Availability

Approved claims are resolved primarily through replacement.

If a replacement cannot reasonably be provided, PurePaws Support will review the matter individually in accordance with applicable Singapore consumer law. Any further remedy will be assessed case by case and is not promised in advance.

Statutory Rights

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded, restricted or modified under applicable Singapore law.

Contact and Claim Instructions

Email support@purepawssg.com to submit an incorrect-item or delivery-damage claim. Do not send a product to any address before receiving formal return instructions. No public return address is provided.