LAST UPDATED 25 AUGUST 2026
The official email routes for customer support and personal-data requests.
Orders and product support
Email support@purepawssg.com and include the order number when the question relates to a purchase, payment, delivery, tracking, incorrect or damaged items, return or refund.
Privacy
Email privacy@purepawssg.com for personal-data questions, access or correction requests, withdrawal requests or privacy complaints.
Store identity
PurePaws Singapore is the customer-facing store name. The store operator is Ostco Enterprise.
Urgent pet care
Email support is not an emergency veterinary service. Contact a veterinarian promptly for serious, sudden, persistent or worsening symptoms.